Terms & Conditions
The goal is simple: clear expectations, mutual respect, and a smooth working relationship for everyone involved.
1. Services and Scope
Each booking will have an agreed service, priority, or general scope. Because concierge work can evolve once a project begins, any significant changes, additional days, outside labor, or added expenses will be discussed before moving forward.
Polished by Maddy does not perform licensed trade work, hazardous work, heavy moving, or any request that is illegal, unsafe, or outside reasonable professional capabilities.
2. Booking and Payment
A booking is confirmed once payment and any required consultation or service agreement are complete.
Service prices reserve Maddy’s dedicated time. Purchases, materials, parking, transportation outside the standard service area, additional labor, and third-party services are separate unless specifically included.
3. Concierge Days
A Concierge Day includes up to seven hours of reserved service time. While every reasonable effort will be made to complete the agreed priorities, completion of an unlimited task list or an entire project cannot be guaranteed within one day.
Unused time from an individual Concierge Day can roll over depending on circumstances.
4. Rescheduling and Cancellations
Things happen, and reasonable flexibility will always be offered when possible.
With at least 48 hours’ notice, a booking may be rescheduled once without penalty. Cancellations or changes made within 48 hours may be subject to a 50% fee. Same-day cancellations and missed appointments may be charged in full because the time was reserved exclusively for the client.
If Polished by Maddy must reschedule, the client may choose a new date or receive an appropriate credit or refund.
5. Memberships
Memberships renew monthly unless canceled before the next billing date. Membership payments are nonrefundable once a new billing begins.
Reserved days must be used within the applicable membership month and do not roll over unless otherwise agreed in writing or if a Private Client. Priority scheduling means members receive preference, but it does not guarantee immediate, emergency, or 24-hour availability.
6. Purchases and Expenses
Client approval will be obtained before making significant purchases or hiring outside professionals. The client is responsible for all approved purchases, materials, vendor changes, delivery fees, parking, and other project-related expenses.
Receipts or a clear expense summary will be provided when applicable.
7. Home Access and Safety
Clients agree to provide safe and lawful access to the residence and disclose relevant entry instructions, alarms, cameras, hazards, building requirements, and pet information,
Weapons, medications, cash, jewelry, confidential documents, and other high-value or sensitive belongings should be appropriately secured. Polished by Maddy will always act with care and discretion but cannot accept responsibility for undisclosed hazards, preexisting damage, hidden defects, or unsecured valuables.
8. Property and Personal Belongings
Reasonable care will be used when handling the client's home and belongings. Any known incident or accidental damage will be communicated promptly.
Polished by Maddy is responsible for direct damage caused by a failure to use reasonable care but is not responsible for ordinaty wear, preexisting conditions, manufacturer defects, vendor mistakes, or damage resulting from products or methods specifically requested by the client.
Nothing in these terms excuses gross negligence or intentional misconduct by either party.
9. Pets
Clients requesting pet care must provide accurate instructions, emergency contacts, veterinary information, and notice of any medical or behavioral concerns.
If urgent care is reasonably necessary and the client cannot be reached, the client authorizes Polished by Maddy to contact the designated veterinarian or emergency provider. Veterinary and related expenses remain the client's responsibility.
10. Outside Professionals
Polished by Maddy may recommend or coordinate vendors and additional support professionals. Their pricing and work remain separate from Polished by Maddy's services unless otherwise stated.
Care will be taken when making recommendations, but independent providers remain responsible for their own workmanship, licensing, insurance, and conduct.
11. Privacy and Photography
Client information, household details, and personal requests will be treated discreetly. Photos or identifying information will never be used publicly for marketing without the client's express permission.
12. Ending the Working Relationship
Either party may end the working relationship if the arrangement is no longer the right fit. Payment remains due for completed work, approved expenses, and reserved time subject to the cancellation policy.
Polished by Maddy may decline or discontinue any request involving unsafe conditions, disrespectful behavior, unlawful activity, undisclosed risk, or work outside the agreed scope.
13. Electronic Acceptance
By booking, purchasing a plan, or electronically signing, the client confirms that they have reviewed and accepted these terms. These terms are governed by Florida law and may be updated periodically, with the version accepted at booking applying to that service.
By signing up for, purchasing, or booking a service, you acknowledge that you have read and agree to Polished by Maddy's Client Service Terms.
The details are worth getting right.